CAMS Officer / Assistant CAMS Officer

Main Purpose of role:

The incumbent is responsible to oversee all aspects of Control Room, to ensure resources are fully utilized in way of cost effectively and efficiently.  To ensure that obligations/agreements to customers are to meet standard requirement and full compliance.  To continually contribute to the monitoring and improvement of customer satisfaction.

Core Key Responsibilities / Accountabilities:

• Monitor and check all log books and records in Control Room;
• Review and update Control Room procedures on regular basis;
• Schedule controllers’ duties to ensure sufficient manpower for daily operations in Control Room;
• Ensure running the operations smooth and efficiency on daily basic;
• Provide sufficient training/ coaching to controllers & administrators, assess their performance and skill levels regularly.  Enhance the productivity by providing adequate training and/or workflows revision;
• Manage screening of customers’ enquiries, breakdown request, grievances and complaints.  Ensure all such incoming calls have been followed properly;
• Review the data input for completion job (pink sheet) into system, ensure all the correct data entry into systems, chargeable slip go to finance for billing purpose and scan into system for reference;
• To Supervise Senior Controllers / Controllers, to ensure all procedures are efficiency, smoothly & fully compliance, such as monitor / ensure all data/action/reply/hand write can fulfill ISO policy in CAMS;
• To Customer Customer on their unsatisfied queries (general/simple) when incoming call on daily basic
• Regular check Control Room’s email for any emails regarding Tracker service/instruction
• Handle all customer enquiry / complaint during office hours of Customer Care Centre;

Requirements:           

• With a valid Security Personnel Permit (SPP) (Cat. A & B), System (QAS) Certificate
• Miner concept of Security equipment are preferable
• Pro-active / Willing to learn / positive mind / independent.
• Basic computer knowledge e.g. ; word , excel
• Good English & Cantonese

Interested applicants are invited to apply online with a detail resume including present and expected salary or send your application to :

The Human Resources Services Department

Unit 1001 - 1009, 10/F, Tower 2, Cheung Sha Wan Plaza,
833 Cheung Sha Wan Road, Kowloon, Hong Kong