Product Support Specialist

Job Accountabilities

• Monitor application, systems and data to ensure quality deliverables
• Handle customer enquiries via emails, live-chats and phone calls
• Assist in statistics analysis and monitor the usage log and performance
• Assist to identify support trends and potential product enhancement
• Prepare and conduct training to customers

Requirements

• Degree in IT related discipline is preferred
• Good command of written and spoken in English and Chinese, including Mandarin
• Well-organized, responsible, multi-tasking and ability to work under pressure
• Basic experience or knowledge in trading, shipping, import or export will be an advantage
• Good problem-solving, communication and interpersonal skills
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint

• Technical Proficiency:

  • Basic knowledge of file formats (XML, JSON, CSV, flat files).
  • Basic SQL knowledge for querying databases.
  • Basic knowledge with FTP/SFTP, AS2, and other data transmission protocols.
  • Basic IT & Troubleshooting Skills, understanding of error logs and basic debugging.
  • Ability to assist in monitoring EDI transactions and resolving failures.
• Shift duty is required

Interested parties please send your application letter with detailed resume and expected salary by clicking "Quick APPLY" .

 

OOCL is an Equal Opportunity Employer. OOCL will retain the personal data of applicants/ unsuccessful applicants for future recruitment purpose for a period of six months. All personal data will be destroyed immediately right after the above said period.