Associate, International Wealth Management – System Service Team

Founded in 1988, the KGI Group is a multi-faceted, pan-Asian financial services group that thrives on providing the highest standards of service to its clients. The KGI Group prides itself on utilizing unsurpassable integrity and professionalism, prudence in its judgments and reliance on the security of a well-resourced institution to provide this service to its clients.

Being one of Hong Kong's largest equity brokers by market share and one of the ten largest futures brokers, KGI Hong Kong operates a full-service brokerage firm for retail and institutional clients, aiming to provide customers with one-stop financial service.

Responsibilities:

• Responsible to test actual implementation of feature and functionalities across digital projects, focusing on variety of digital key platform, including enhancement of features and functions of such systems
• Take proactive action to provide a high level of internal and external support to users and clients.
• Be involved in troubleshooting and diagnosis of issues in the trading eco-system
• Manage daily digital system requests and issues, provide effective/timely resolution and communicate accordingly with the users and stakeholders
• Perform release management responsibilities – be the gatekeeper for the production and UAT environments, ensure all changes are correctly applied, tested and deployed
• Conduct regular system checks and maintenance tasks.
• Preparation of test plan and test cases
• Perform Users Acceptance Test (UAT) on the online securities, futures and options trading platform
• Perform incident management activities – Coordination and resolutions of incidents (involves business and technology communication)
• Coordinate and initiate with IT, back office departments on projects in the development & implementation of our digital platforms
• Prepare user requirements regarding various functions of our digital platforms
• Responsible for training of the trading system and the development of User manual
• Manage daily operations related to trading system
• Handle users enquiry of digital platforms

Requirements:

• Form 7 / DSE graduates or above
• 2 - 4 years working experience, experience in local brokerage business preferred
• Customer-oriented and proactive
• IT/Engineering background and business analysis experiences would be advantages
• Effective oral and written communication skills
• Strong market sense and responsive to users' needs
• Good computer skills in Word, Excel and Access
• Eligible to apply for SFC type 1 and 2 licenses.
• Innovative, creative, self-motivated and able to work under pressure
• Proficiency in both spoken & written English, Cantonese and Mandarin

For more details about career opportunities in KGI, please visit our website https://www.kgi.com.hk/en/others/careers

Please send application with resume and expected salary quoting the job reference to the HR Department, 41/F, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong.

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