Assistant Manager / Senior Officer - Infra & IT Support

At Humansa, we are revolutionizing the health and wellness landscape in Asia, delivering cutting-edge holistic solutions that enhance health and longevity. Our mission is to empower individuals to take control of their health, supported by best-in-class medical expertise and innovative technology.

As we continue to expand, we are looking for a skilled and proactive Infrastructure & Support Officer / Assistant IT Manager to join our journey. This role is critical in ensuring the stability, security, and scalability of our IT infrastructure across multiple sites and cloud environments. If you’re eager to be part of a dynamic and fast-growing brand that is setting new standards in wellness and longevity, this is your opportunity!

About the role

We are seeking a Senior IT Infra & Support Officer / Assistant IT Infra & Support Manager with strong expertise in system and helpdesk support to play a crucial role in ensuring seamless IT operations across our multiple sites. In this role, you will be responsible for managing and maintaining Humansa’s core IT infrastructure including cloud infrastructure, user access management and enterprise IT systems. You will also provide technical support and collaborate with internal teams to implement infrastructure improvements that align with business needs, while ensuring robust cybersecurity measures are in place.  If you thrive in a fast-paced, innovative, and purpose-driven environment, this role is for you!

What you will be doing

·         Administer and maintain cloud infrastructure, including provisioning, monitoring, and optimizing virtual machines (VMs).

·         Manage Active Directory, Group Policy, and user access controls to ensure secure and efficient identity management.

·         Oversee network infrastructure including WIFI, ensuring reliable connectivity and security across all locations.

·         Provide Level 2/3 technical support for escalated issues related to infrastructure and systems.

·         Implement, manage, and maintain IT security infrastructure and policies, including firewalls, endpoint protection, patch management, and threat prevention.

·         Monitor systems for security vulnerabilities, conduct regular audits, and respond to incidents. Evaluate and deploy infrastructure and security solutions.

·         Manage and maintain servers, databases, and web platforms to ensure optimal performance, security, and reliability.

·         Participate in IT audits, compliance reviews, and documentation of systems and procedures.

·         Lead or contribute to ad-hoc IT projects, infrastructure upgrades, and cybersecurity initiatives.

What We’re Looking For

✔️ Degree or Higher Diploma in Computer Science / Information Technology or related field
✔️ 5+ years of experience in IT infrastructure and support roles
✔️ Hands-on experience with cloud platforms (e.g., Azure, AWS), VM management, and Windows/Linux Server administration
✔️ Strong knowledge of Active Directory, Group Policy, Linux, MySQL, WordPress, and IT security best practices
✔️ Experience with firewalls, antivirus solutions, SIEM tools, and vulnerability management
✔️ Familiarity with ITIL practices, ticketing systems, and incident response
✔️ Excellent problem-solving, communication, and stakeholder engagement skills
✔️ Self-motivated, adaptable, and able to work independently in a fast-paced environment
✔️ Experience in healthcare or medical device support is a plus 

Why Join Humansa?

🔹Be part of a mission-driven company redefining health & wellness in Asia.
🔹 Work in an innovative, fast-growing environment with a purpose-driven team.
🔹 Expand your skills while contributing to a brand that’s making a real impact.
🔹 Career growth opportunities in a company that values technology and excellence.

If you’re excited to leverage your IT expertise in a company that’s transforming healthcare, we want to hear from you! Apply now and be part of the future of wellness with Humansa.