Service Operations Specialist

About the role

This is a full-time Service Operations Specialist role working for Getinge Group Hong Kong Limited, a leading provider of medical equipment and solutions.

As the Service Operations Specialist, you will be responsible for providing high-quality administrative support to our service team, ensuring the smooth and efficient delivery of our services to our valued clients.

What you'll be doing

• Delivering professional customer service to maintain strong relationship with customer by supporting daily customer inquiries and service requests via incoming calls and emails;
• To prepare sales / service-related documents includes quotation, service contract and tender document...etc, in high standard of data accuracy;
• Coordinate and liaise closely with service team, to ensure timely information delivery and case follow-up, SAP system input, service job coordination and verification, customer purchase order and payment follow-up;
• Any other administration task as assigned by supervisor, assist the team for ad-hoc projects

What we're looking for

• 2-3 years of experience in a similar client service operations role (in medical device / healthcare market is a plus),
• Strong attention to detail, excellent organizational and prioritization skills
• Strong customer service orientation and a commitment to delivering exceptional service
• Excellent communication and interpersonal skills, with the ability to interact with both internal and external stakeholders
• A proactive and problem-solving mindset, with the ability to work independently and as part of a team
• Proficient in using in Excel (e.g. lookup, pivot table functions), able to communicate in Cantonese and English
• Experience in SAP system is preferred;

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and dental insurance coverage, leaves entitlements
• Opportunities for professional development and career advancement
• Fun and supportive team environment

If you are interested in this exciting opportunity, please apply now.