Clinic Operations Officer

About Us

Skin & Beam is a leading medical aesthetics center in Hong Kong, committed to providing professional and high-quality aesthetic medical services to our clients. We are seeking a talented operations specialist with hospitality management background to help optimize our clinic's overall operational efficiency.

Job Description

Skin & Beam is a leading medical aesthetics center in Hong Kong. We are seeking a Clinic Operations Specialist with hospitality management background to optimize our clinic's operational efficiency.

Key Responsibilities

•⁠ ⁠Analyze clinic operational processes and identify improvement opportunities

•⁠ ⁠Optimize patient appointment and treatment scheduling systems

•⁠ ⁠Coordinate workflow between medical teams and therapists

•⁠ ⁠Establish and manage customer complaint handling mechanisms

•⁠ ⁠Handle complex customer complaints and follow up on improvement measures

•⁠ ⁠Train front-line staff on service skills and reception standards

•⁠ ⁠Monitor service quality and operational efficiency indicators

•⁠ ⁠Develop operational standards and service process guidelines

•⁠ ⁠Execute and analyze customer satisfaction surveys

•⁠ ⁠Support daily clinic operations and other assigned duties

Ideal Candidate

•⁠ ⁠Hospitality management degree or relevant operational management experience

•⁠ ⁠3+ years of service industry operational management experience

•⁠ ⁠Excellent communication skills (Cantonese/Mandarin and English preferred)

•⁠ ⁠Process analysis and optimization capabilities

•⁠ ⁠Strong data analysis and problem-solving skills

•⁠ ⁠Excellent cross-departmental coordination abilities

•⁠ ⁠Foreign nationals welcome to apply

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.