IT Support Officer

As part of our ongoing development, we are looking for an experienced IT Support Officer to join our IT team. This position plays a crucial role in maintaining the technological infrastructure of an organization.

Responsibilities:

• Responsible for carrying out technical IT support work and daily operation tasks in a team;

• Support end-user with hardware issues, software applications and installation and troubleshooting;

• Remotely support overseas users;

• Perform regular tasks including system health checking, server administration and maintenance;

• Procure and install new hardware;

• Work with hardware/software vendors to resolve issues;

• Provide mobile device support to end users.

Requirements:

• Diploma or above in Computer Science or Science and Technology fields or equivalent;

• 2 years user support experience in an environment with Windows desktops, Windows servers and Microsoft applications;

• Hardware troubleshooting experience (PC, networking devices, mobile devices, Video Conferencing Equipment);

• Hands-on skills in Microsoft software products (Windows OS, MS Office, MS Teams);

• Candidates are eligible to work in Hong Kong.