Technical Support Engineer

Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong. We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis. We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

Your Job Duties:

• Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
• Assist Internal IT for daily operation
• Attend to service enquiries including technical support and fault report via inbound call or email
• Liaise with internal and external parties for fault restoration
• Perform schedule maintenance tasks base on customer’s requirements
• Perform network and Infrastructure monitoring and forwarding alerts to customer
• Assist in system documentation and preparation of reports
• Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor

Skills & Experience:

The ideal candidate should possess the following skills and experience:

• Diploma holder or above in computer related disciplines
• Solid working experience in relevant IT infrastructure support or implementation experience
• Knowledge in network, security, MS Window and VMware vSphere is a PLUS

The ideal people:

• Good command of both written and spoken English and Chinese
• Good communication and interpersonal skills
• Self-motivated, mature and able to work independently

The MOST IMPORTANT is to Keep Learning and Team Work:

• Keep Learning - The key to success is keep learning and learning from failure. We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.
• Team Work - Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.

Being a team member of Amidas, You can enjoy:

Competitive salary package with attractive Fringe Benefits, including:

• Great Company Culture with friendly team members
• Five-day work week
• 10 - 12 Days Paid Leave
• Wedding, maternity, paternity, birthday, study and exam leave
• Comprehensive medical and dental insurance coverage
• Attractive education and examination allowance
• Professional training and career advancement opportunities
• Regular company and team events that guarantee fun
• Free snacks and drinks, and TGIF

Learn what Our Staff saying about working at Amidas, Check out here: Video