Senior IT Infra Analyst – Collaboration Services (Global role)

Belden’s Senior IT Infrastructure Analyst supports and monitors the global collaboration solutions used within the company.  Under this role, you will participate in the daily planning, tracking, scheduling and executing of project tasks and general operations.

Position Description:

• Contribute to the strategic direction and architecture of Collaboration Services.  The Collaboration technology includes:  Microsoft M365 solutions(Exchange/Teams/Intune/EntraID), HP/Poly Video Conferencing, Avaya telephony systems, wireless presentation systems, and digital signage systems.
• Lead and support Collaboration projects and programs to achieve the strategic goals.
• Provide technical support as it relates to all Collaboration Services.
• Investigate, resolve and communicate with the customer on escalated Service Desk tickets.

• Pro-actively manage and maintain all Collaboration solutions and systems, including:

  • Security/service patch management and required upgrades following approved change management process
  • Database and solutions optimization
  • Back-up and disaster recovery
• Monitor team KPI/TTI measures and identify areas for improvement.
• Develop and maintain both technical and customer documentation for standards, processes and procedures.

Job/Skills Requirement:

• Minimum of 5 years IT experience with collaboration solutions.
• Strong customer service skills with a passion to exceed customer expectations.
• Mature skills and approach when working with production systems.
• Strong analytical and problem solving skills.
• Strong knowledge of or experience with either: Microsoft
• Ability to write PowerShell scripts to be used in automating and simplifying administrative tasks.
• Exchange/Outlook/Teams/Microsoft 365 solutions; or Telephony solutions from design of the architecture through to implementation.
• Knowledge and experience with 2 or more of the following: MDM (ideally Microsoft Endpoint Manager); Dropbox/OneDrive; HP/Poly Video Conferencing; and Avaya Telephone Systems.
• Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
• Strong English written and verbal communication skills. Ability to influence peers and cross functional teams.
• Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
• Ability to handle multiple projects and tasks, make decisions and solve problems. Strong project management skills and ability to participate in cross functional teams to accomplish established goals.
• Proven ability to work under stressful conditions, may require 24/7 incident support.
• Maintain up-to-date knowledge in the Collaboration sector of IT along with any industry trends or techniques.

Skills Category: Collaboration Architect, Admin, Maintenance and Senior Support Analyst

Pls send your details CV with expected salary to asiapacific.hr@belden.com