Customer Services Assistant

Responsibilities

• To handle customers’ enquiries and complaints in case of dispute
• To reply and follow up on hotline and email enquiries and complaints on time
• To summarize and report customers’ enquiries / complaints to management on a regular basis. To make suggestions to management to improve company’s service standard if necessary
• To collect feedback and suggestion from customers and escalate to next level for continual improvement
• To provide support on ad-hoc assignments when required

Requirements:

• DSE or above with 1 year experience in customer services
• Fresh graduates will also be considered
• Pleasant and good service attitude
• Strong presentation and communication skills
• Good written and spoken in both English and Chinese including Putonghua
• Proficiency in PC knowledge (MS Word, Excel, Outlook) & Chinese Word processing
• Immediate available is highly preferred

We offer 5-day work with competitive salary, fringe benefits and promotion prospects to the right candidates. Interested parties please send your detailed resume, current & expected salary and availability by clicking “APPLY NOW” to apply.

For our Company details and background, please visit the web site at http://www.fotomax.com/Home.

 (We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment purpose. Applicants who are not invited for an interview within 6 weeks may consider their applications unsuccessful.)