Customer Relations Officer (Customer Service Centres)

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows:

Major Duties:

• Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries
• Follow up closely with customers to ensure timely response and delivery of services
• Proactively provide cross-sells and up-sells digital services / products to customers
• Deliver electric appliances product advisory services in stores
• Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations
• Perform general centre operations, inventory management and other administrative duties whenever required

Requirements:

• Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
• Team player and high adaptability to changes
• Good interpersonal and presentation skills, passionate and able to work independently
• Proficiency in spoken Cantonese, English, and Putonghua
• Willing to rotation to different teams to broaden job competencies
• Willing to work under roster

Please apply by clicking the button “Apply” for application giving a detailed C.V., including career history, current and expected salary, major achievements and personal attributes.

Information provided will be for recruitment purpose within the CLP Group and only short-listed candidates will be contacted. We comply with all applicable laws and regulations of HKSAR in handling applications. For details of the Personal Information Collection Statement, please visit our website: https://clp.to/engPICS

For further information on our company, please visit our website: https://www.clpgroup.com/

(本項職位空缺只備英文版本)