Voice Support Engineer

• Manage user accounts for voice and voice recording systems in accordance with established procedures.

• Provide end-user support for Microsoft Teams Voice functions and related configurations.

• Act as the first point of contact (L1) for voice-related issues, taking calls and logging incidents.

• Perform onsite Level 2 (L2) support for escalated voice service issues, including troubleshooting and resolution.

• Coordinate with the service provider for service request fulfilment and server support.

• Liaise with third-party vendors for IPC and PABX system maintenance, PID maintenance, and system patching.

• Document support activities, system configurations, and user requests accurately.

Mon to Fri 08:00-17:00 / 09:00-18:00 / 10:00-19:00 and Sat 08:00-13:00 (Alternative)