(Senior) IT Administrator – Services

Responsibilities:

• Report to the Assistant Manager of IT Services;

• First level support to IT related incident and service requests from business units, including but not limited to:

  1. Install and configuring computer hardware, software, systems, printers, IP phones etc.
  2. Monitor, diagnose and resolve end-users hardware and software technical issues.
  3. User account maintenance.
  4. Testing new technology.
  5. Technology training and document preparation.
• Logging request into the ITSM system for tracking of issues and KPI;
• Escalate unresolved problems with appropriate problem descriptions to correct internal resources;
• Escalate situations requiring urgent attention to superior;
• Identify and inform management of recurring problems.

Requirements:

• Degree in Information Technology or Computing related majors;
• 1 to 3 years of IT support / helpdesk experience in over 300 end users environment. Knowledge in hospitality (hotel) system support is a plus;
• Good troubleshooting and problem solving skill, including attention to details and ability to resolve complex issues by using technology as tool, such as AI Copilot, MDM etc.;
• A self-motivator who is keen on upgrading and improving personal knowledge & skills to meet evolving job requirements;
• Strong interpersonal skills and customer service oriented;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Experience working in a team-oriented, collaborative environment;
• Good command of spoken and written in Chinese (Cantonese and Mandarin) & English are required for daily communication with end-users and vendors;
• Possess Microsoft, Network or ITIL related certifications will be added advantage;
• Willing to work outside office hours when necessary;
• Immediate available is an advantage;

• Working area: Tsuen Wan and Wan Chai.

We offer long-term career prospect and competitive remuneration package to the appointed candidate. Interested parties are invited to click the "APPLY NOW" button and send their applications, quoting job reference number and full resume stating availability, present and expected salary or mail to Group Human Resources Department, Hopewell Holdings Limited, 16/F., Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong.
 

For more information of the Hopewell Group and our career opportunities, please visit our website www.hopewellholdings.com

Personal data collected will be used for recruitment purposes only.

Applicants not contacted within 8 weeks of applying should consider their applications unsuccessful.