Operation and Administrative (Support) Officer

• Provide administrative/operational support to customers
• Handle customer enquiries and operation issues in a timely and professional manner
• Liaise with the internal support team to resolve issues and system updates
• Manage support cases to ensure issues are recorded, tracked and resolved
• Monitor and ensure issues are resolved and completed within the stipulated time frame
• Work with other support staffs as a team to resolve complex issue

Job Requirements

• Diploma or above in related discipline or equivalent
• 2 year of relevant experience is preferable
• Proficiency in MS Office Applications Excel and Word
• Good command of both written and spoken English, Cantonese and Mandarin
• Good initiative and self-motivated, able to work independently and multitask
• Possess good customer service, interpersonal skills and problem-solving skills
• Prior experience in Travel Industry/Software IT Helpdesk will be advantage

Workplace

• Innovative working culture
• Join a high performing team
• Opportunities for enhanced learning
• Work from home
• At times, staff may require to work on-site at customer office for implementation and support
• 5 days work week Mon-Fri (9am-6pm)

Working Hours

Mon-Fri  9:00 - 18:00

Benefits

• Medical and Dental Insurance
• Performance Bonus