Officer/ Assistant Officer – Customer Service (Call Centre)

Responsibilities

• Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image;
• Update CRM Systems record during daily calling activities;
• Prepare appointment booking in MS operations system;
• Co-ordination with other internal/external parties;
• Prepare appointment booking in operations system;
• Responsible for case investigation;
• Establish good customer relationship by providing professional customer care services;
• Handle ad hoc assignments and other duties as required;

Working hour

• 5 Days work per week
• 9am to 6pm

Working location

Kowloon Bay

Requirements

• Form 5/ DSE or above;
• Matriculated or above with at least 2 years' customer service experience;
• Customer oriented;
• Excellent interpersonal, communication and problem solving skills;
• Communication skills in English/Putonghua will be an advantage;
• Knowledge in MS Office Applications include Chinese Word Processing;
• Knowledge in Electrical Appliance Product will be an advantage;
• Candidates with less experience may be considered as Assistant Officer

We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by email.