Logistics Manager

Role Responsibility:

• Ensure customer satisfaction, employee selection/development, organic revenue growth and achievement of aggressive financial targets.

• Apply product knowledge to develop enhanced solutions for the customer improving customer satisfaction while improving revenue/margins for our client’s company.

• Work cohesively with all local and regional agents and staff.

• Align efforts and results to achieve customer requirements and scope of work.

• Develop and manage field support teams including staffing and workload planning.

• Develop field support strategies, measures and performance.

• Provide new customer implementation support.

• Develop and manage corrective actions and continuous process improvement in addition to standardized work processes.

• Hire, promote, coach, develop, and oversee performance management.

• Establish and maintain effective relationships with customers and gains their trust and respect.

• Negotiate with customers as new opportunities are identified, priced, negotiated and implemented.

• Develop saving opportunities for our client and customers.

• Manage crisis situations by taking charge and obtaining necessary resource support.

• Perform other duties as assigned.