IT Specialist

We are seeking a dedicated and capable IT Specialistto join our client's growing technology operations. This role provides hands-on technical support to end users and contributes to regional and global IT initiatives in a dynamic environment.

Responsibilities

• Provide daily IT support for hardware and software issues, including desktop/laptop setup, email configuration, and mobile device support.
• Handle basic troubleshooting for printers, video conferencing systems, and network connectivity.
• Assist with user onboarding, computer installations, and equipment procurement.
• Respond to technical incidents, perform initial troubleshooting, and escalate as necessary.
• Support internal IT projects and scheduled maintenance activities based on global IT directives.
• Liaise with hardware vendors for purchases, repairs, and warranty services.
• Maintain IT asset inventory, software license records, and internal documentation.
• Provide end-user guidance and contribute to improving IT support efficiency.

Requirements

• Degree in Information Technology or related discipline; equivalent experience will also be considered.
• Minimum 2 years of relevant IT support experience; prior exposure in multinational companies is highly preferred.
• Solid hands-on experience with Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and common business applications.
• Familiar with video conferencing systems and AV equipment support.
• ITIL v3 or v4 certification is an advantage.
• Strong problem-solving, communication, and interpersonal skills.
• Able to work independently, prioritize tasks effectively, and remain calm under pressure.
• Good command of spoken and written English and Chinese.
• Candidate with lesser experience can be consider

This role offer WFH option, attractive remuneration package and dynamic culture. Interested candidates, please submit your full resume with current and expected salary to Carsten, c.chin@tenthrevolution.com or call me at +852 3018 0384 to discuss further.