IT Deskside Support Engineer (Ref: CIF-FS2-2025-338)

Responsibilities:

• Perform onsite or remote installation and configuration of operating systems, office software, and applications for new employees
• Collaborate with the IT Hotline to provide daily IT help desk support onsite or remotely via phone, email, and online chat
• Identify and prioritize urgent issues, escalating them to relevant IT personnel
• Maintain and troubleshoot the company's network, hardware, and software systems, and provide technical support for tablets, smartphones, multi-function copiers, conference room equipment, and video conference tools, ensuring normal operation
• Diagnose and resolve various hardware and software issues, keeping inventory records and generating system operation reports
• Create and maintain Active Directory (AD) accounts , email accounts and access rights for new employees
• Check and maintain computer hardware and manage updates and patches for systems to ensure security on regular basis
• Keep track of the inventory and usage of computers and related equipment, and assist with procurement and disposal
• Provide training on computer and Office software for new employees and maintain IT user manuals

Requirements:

• Certificate/Higher Diploma or above in IT related discipline or experience
• Minimum 2 years of working experience in IT deskside support
• Strong teamwork skills, ability to work independently, and a sense of responsibility
• Proficient in various computer hardware and software, capable of independent installation, debugging, and troubleshooting
• Proactive, Customer Service Mindset, detail-oriented, responsible, and a strong team player
• Good communication skills in both written and spoken Chinese and English
• Technical knowledge of supporting Microsoft Windows, Desktop administration, Microsoft Active Directory, File Server Permission, Networking, Microsoft Office suite, VPN, Anti-virus, Zoom, Meeting Room Equipment, Linux, CCTV, Door Access System, IP Phone System, Wireless Access Point like Ruckus etc
• Willingness to work occasionally at Kum Shing remote site offices in HK and mainland when needed

We are keen to offer the right talent a competitive package, a caring work environment and continuous development opportunities.  While many colleagues have been with us for more than 10, 20 or even 30 years, we look forward to more competent and dedicated talent joining the Kumshing family.

Please submit your application with a detailed resume, but EXCLUDE sensitive personal information. As an equal-opportunity employer, our recruitment and selection are based on knowledge, skills and experience, with an emphasis on commitment to work and integrity.  Candidates will be required to provide supporting documents at a later stage and may need to undergo a competence test for certain positions.  Any personal data collected during the recruitment process will be treated in strict confidence, used for recruitment purposes only, and handled in compliance with relevant regulations and corporate policies.

For enquiry, please contact recruit@kumshing.com.hk