Helpdesk Support / Systems Engineer (Full-time / Part-time)

Responsibilities : 

• Install and configure hardware, including workstations, printers, peripherals & applications

• Perform installation, evaluation and implementation on servers and system software

• Provide on-site / remote / hotline user support and troubleshooting on office and server application

• Perform hardware / software inventory audit for clients

• Record and follow up calls, incidents and on-going issues

• Communicate with internal and external customers in a professional manner, in regards to technology, operation and other enquiries

• Research for product information and compatibility

• Provide pre- & post-sales technical services and support to customers

• Analyze, recommend and implement fixes and documentation work

• Perform and follow up project tasks

Requirements: 

• Bachelor Degree or equivalent in Computer Science plus 1year relevant working experience

• Holder of vendor certification (e.g. Microsoft, Cisco)

• Practical experience on implementation and troubleshooting of MS Server particularly on Exchange, SharePoint, SQL or other security & protection products is a plus

• Familiar with at least two computer platforms or server products, such as Windows, Exchange, Domino, Citrix, etc.

• Project experience is a plus

• Excellent customer service attitude, good at reporting and self-management

• Result-oriented and performance-oriented, a self-learner on new technologies

• Good team player, good problem solving skills and communication skills

**Applicants with years of related working experience could have academic qualification exemption.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.