Data Center Technician, Kwai Chung 資料中心技術員
职位亮点
职位描述
關於 Vantage Data Centers
Vantage Data Centers 為世界知名的超大規模企業、雲端提供商和大型企業的技術提供力量、冷卻、保護和連接。Vantage 在北美地區的六個市場和歐洲地區的六個市場開發和營運，以創新的方式發展資料中心設計，以在可根據市場需求快速擴展的靈活環境中顯著提升可靠性、效率和可持續性。Vantage 同時在亞太地區、北美地區和歐洲進行綠地市場擴張和收購，業務得到了指數級增長。
場地營運部
場地營運部負責我們資料中心內所有機械和電氣系統的整體運行狀況、建築維護和所有資料模組的工作情況。該團隊配備 24 x 7 現場工作人員，資料中心技術員 (DCT) 輪班工作。該團隊是 Vantage 面向我們客戶的臉面，是我們園區業務連續性和卓越營運以及執行客戶安裝的保證。我們的文化期望並獎勵直接與客戶和設施基礎設施互動的團隊績效。
職位描述
資料中心技術員 (DCT) 負責網絡監控/資料中心服務，為我們資料中心基礎設施內的各種軟體和硬體服務提供支援。包括工單管理、事件和變更管理、託管服務、實體安全和接入、BRC 支援服務……等。
基本工作職能
- 在有限的監督下獨立工作和在團隊環境中工作
- 管理多個一次性和/或持續的專案
- 與客戶互動並為他們提供世界一流的客戶服務
- 應對安全和緊急情況，維護安全可靠的工作環境
- 使用判斷力來組織工作流程，以及在因環境變化而修改優先級時修改工作流程
- 經常與第三方承包商和供應商聯絡
- 對資料中心基礎設施進行 24/7 全天候監控和管理，確保我們不僅滿足 SLA，而且透過內部系統捕獲的日常檢查超過 SLA
- 確保透過設施系統（ACS/BMS/FS...等）持續監控所有警報
- 根據客戶要求和經理、資料中心技術員的指示，將客戶機架和任何所需配件安裝到客戶資料大廳
- 安裝和測試客戶電纜連接，包括結構化和一次性連接
- 根據客戶的指示和要求安裝/更換客戶硬體
- 及時、高品質地執行遠端和智慧手請求
- 監督資料大廳和 MMR 內的承包商工作
- 確保所有輪班檔完整、清晰、準確
- 透過政策和程序管理任何事件或升級
- 根據需要主動覆蓋服務台
- 及時、禮貌和專業地為客戶、管理層和團隊提供專業指導
- 對客戶環境進行審計和檢查，建議根據最佳實踐採取補救措施。
- 提供卓越的客戶服務來支援 Vantage 客戶
- 發現根據客戶的要求為其提供額外服務的機會
- 發現開發流程以滿足業務需求的機會
- 交付/支援營運報告、管理報告和客戶報告
工作要求
- 有 IT 相關領域工作經驗者優先
- 瞭解與運行資料中心所需的通信系統、票務系統相關的常用概念、慣例和程序
- IT、電腦科學或相關學科高級文憑
- 可能需要完成專業領域的正式培訓
- 求職者必須擁有可靠的報告交通工具，以便輪班或處理緊急情況
- 出差預計低於 5%，偶爾出差進行培訓
- 潛在員工必須成功完成背景調查
我們捨棄自我，謙恭謹慎。我們努力成就彼此，互相扶持，欣賞彼此的優點，尊重彼此的弱點。我們在工作中和彼此之間找到快樂，積極尋找機會為我們的工作注入樂趣。我們辛勤而高效的工作的回報高於市場的總薪酬組合。我們提供一整套超出當地預期的健康和福利、退休和帶薪休假福利。
安全和保障始終很重要。在 COVID 期間，所有可以遠端工作的職位都在遠端工作，並且已經採取了適當的措施，確保任何職位要求其必須在現場工作的員工的安全。無論您在哪裡工作，在您入職第一天或之前提供有效工作所需的技術。
在這一年中，加入 Vantage 團隊的優勢顯而易見，包括一系列福利、認可、培訓和發展，以及您的貢獻為公司和我們的社區增加價值的知識。
不滿足所有要求？如果您認為自己是該職位的合適人選，請繼續申請。我們會一直熱情地與讚成我們的使命和價值觀的人交談。
Vantage Data Centers是機會均等的僱主
About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially through a combination of greenfield market expansion and acquisitions across North America and Europe.
Position Overview
The Data Center Technician (DCT) is responsible for network monitoring variety of software and hardware services within our data centre infrastructure. The team of DCT’s monitor, operate, and report on environmental equipment, including CRAC units, UPS, generator, dry cooler and fire alarm systems, whilst adhering to the company’s operational procedures.
Essential Job Functions
- Work under limited supervision, both independently and within a team environment
- Manage multiple one-time and/or ongoing projects
- Engaging with customers and providing them with world class customer service
- Respond to safety and emergency situations and maintain a safe and secure work environment
- Use discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment
- Frequent contact with external 3rd party contractors and vendors
- Provide 24/7 monitoring and management of the data centre infrastructure, ensuring we not only meet SLAs but exceed them via daily checks, captured on internal systems
- Ensure all alarms are monitored continuously through facility systems (PSE/PME/BMS…etc)
- Installation of customer racks and any required accessories into customer data halls, in line with customer requirement and Manager, Data Center Technician’s direction
- Installation and testing of customer cabling connections, both structured and one-off connections
- Installation / replacement of customer hardware in line with the customers direction and requirements
- Timely, quality provision of Remote and Intelligent Hands requests
- Complete minor works projects as part of Internal Work Orders (IWOs)
- Oversee and supervise contractor works within Data halls and MMRs
- Ensure that all the shift documentation is completed, legible and accurate
- Manage any incidents or escalations through policies and procedures
- Proactive coverage of the service desk if required
- To provide professional guidance to customers, management and the team in a prompt, courteous and professional manner
- Carry out Audits and inspections of customer environments suggesting remedial works in line with best practice.
- Supporting Vantage’s clients through delivery of exceptional customer service
- Identify opportunities to provide additional services to our clients based on their requirements
- Identify opportunities to develop processes to meet business requirements
- Support the Manager, Data Center Technicians in delivering services that are essential to the success of the business
- Ensure DCT Team manning levels are maintained to meet business SLA’s
- Delivery/ support of operation report, management report and customer report
- Experience working in IT related field is preferred
- Knowledge of commonly used concepts, practices, and procedures related to the communications systems, ticketing systems that are needed to run data centres
- HD in IT, Computer Science or related disciplines
- May be required to complete formal training in an area of specialty
- Candidates must possess reliable transportation for reporting to work for shifts, or emergencies
- Travel is expected to be less than 5%, occasionally for training purposes
- Potential employees must complete a background check successfully
Vantage Data Centers is an Equal Opportunity Employer
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