Customer Support Officer (Top Tier Bank, (Up to 22k,12 months contract )

Responsibilities

• Attend to incoming text chats and emails from the customers

• Handle Inbound / Outbound calls / video calls for follow up when required

• Provide support in handling Inbound calls depending on the traffic and team resources

• Resolve the issues and queries for the customers

• Introduce our add-on service to the customers and encourage application and enrolment.

• Maintain a positive, empathetic and professional attitude toward customers at all times.

• Perform shift duties including weekends and public holidays. 5 days per Week / 8 hours shift. Monday to Sunday including Public Holiday as required. Shift arrangements within a 24hour period/overnight shifts

• Handle ad-hoc duties in order support the team’s SLA

Requirements

• Diploma or above

• At least 1 years’ work experience in the customer service team of any financial institution

• Solid product knowledge of banking, credit card and personal loans is an advantage

• Good command of written Chinese and English, proficiency in word processing is an advantage

• Fresh Graduate is also welcome

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.