Business Analyst

The Job

· Identify and implement process improvements to enhance the efficiency of policy servicing operation.

· Perform Business Analysis, elicit, and prepare user requirement documents for projects, in accordance with business requirements from Life Operations Policy Servicing function.

· Participate in solution design ; review system design documentation to ensure the functional design meets the expectations of Life Operations.

· Identify key issues and risks throughout the project cycle.

· Prepare test scenarios and test plans for user acceptance test (UAT) execution.

· Prepare training materials and provide training to business users.

· Coordinate testing and implementation with IT, users and testers

The Person

· Bachelor’s degree holder of Business Administration, Information Systems or related fields.

· Minimum of 4 years’ Business Analysis experience in Life Insurance industry, with good understanding of policy servicing function.

· Understanding of Agile or Scrum methodologies for software development and project management.

· Experience in system revamp project is preferred.

· Strong Analytical and problem-solving capability.

· Team player who is able to meet tight deadline and work under pressure.

· Strong communication and interpersonal skills.