Assistant Information Technology Officer

We are looking for a right candidate to join the customer’s project.

Duties and Responsibilities:

Technical Support

• Install, maintain and evaluate Personal Computers (PCs), printers, LAN equipment and related devices.

• Provide professional front-line technical support for PC hardware/software and AV/LAN equipment.

PC Laboratory Management

• Carry out technical and administrative duties in PC laboratories and classrooms.

• Manage operations of PC laboratories during on-duty hours.

General IT Support

• Offer hotline/helpdesk support services for students and staff.

• Respond promptly and professionally to email inquiries from students and staff.

• Monitor, administer and support computing systems and services.

• Assist with special projects as assigned.

Additional Duties

• Perform any other duties as assigned.

Working Hours

• Shift-Roster based - Office Hours, Middle Shift, Night Shift

• Normal Working Hours: 44 hours per week (including a 1-hour lunch break).

• Support during weekdays, weekends and public holidays is necessary and required based on roster.

Hotline Responsibilities

• Respond to calls from various hotlines, including staff support, classroom assistance and student inquiries simultaneously.

• Manage and promptly respond to email inquiries from students.

PC Laboratories Operation

• Oversee all PC laboratory operations during duty hours.

• Take over tasks from the part-time computer assistant during their absence.

Qualifications, Experience and Competence

Education

• At least 5 subjects with Level 2 in HKDSE or equivalent, including English, Chinese and Mathematics.

• Preferably holds a diploma or higher certificate in Electrical/Electronic/Computer Engineering, Information Technology or related fields.

Experience

• Minimum of ONE year of work experience in PC/Server hardware/software, AV/network equipment and user support.

Skills

• Strong communication, organizational, analytical and problem-solving skills.

• Fluent in Cantonese, Mandarin and English.

• Good writing skills in both Chinese and English.

• A strong sense of responsibility and the ability to work effectively as part of a team.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.