Customer Care Officer (Full time) (Outbound Focus)
Make the Right Call
Posted on 2025-05-03
Kwai Chung
2 year(s) work experience
Flexible working hours / Medical insurance / Bonus / Paternity leave / Birthday leave
Job Highlight
- Customer service experience preferable
- Handle customer inquiries
- Immediately available is highly preferred
Job Description
Responsibilities
- Outreach to registered customer on updating profile.
- Handle customer inquiries via email & phone.
- Ensure customer queries and feedback are quickly and effectively resolved with courtesy.
- Balance customer’s expectation & service level by providing effective and efficient solutions to customer.
- Fulfill daily operational tasks and documentation in line with Key Performance Index.
Requirements
- 2 years experiences in any segment of customer service.
- Customer-oriented with good communication skills is essential.
- Good spoken and written English and Cantonese, Mandarin will be an advantage.
- Good PC knowledge and Chinese word processing preferable.
- Candidates with more experience will be considered for Senior Customer Service Officer.
- Immediately available is highly preferred.
We offer
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com or YouTube channel : https://youtu.be/uUNXWq9r2gw
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| Job Function | |
| Work Location | Kwai Chung |
| Benefits | Flexible working hours / Medical insurance / Bonus / Paternity leave / Birthday leave |
| Education |
School Certificate / HKDSE
|
| Skills | Customer service / Communication |
| Spoken Language | Intermediate Cantonese / Intermediate English / Intermediate Mandarin |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Full Time |
| Industry | Advertising / Public Relations / Marketing |
About company
Make the Right Call
About Make The Right Call
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com
Make The Right Call is based in Hong Kong with more than 19 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.
Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnel
To learn more about Make The Right Call, please visit us www.maketherightcall.com