Assistant Donor Relationship Executive

Key Responsibilities:

• Handle donation process in a timely manner through various payment channels

• Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail

• Make follow up calls to donors on donation issues

• Handle issuance and mailing of official receipts and thank you letters

• Assist supervisor to liaise with internal and external parties for donation related issue

• Support administrative, filing and inventory management functions of the team

• Perform other ad hoc duties as assigned

Requirements:

• Completion of HKCEE/ HKDSE equivalent or above

• Good telephone manner and customer services skills will be an advantage

• Good in spoken English and Chinese (including Putonghua)

• Proficient in MS Office, English & Chinese word processing

• Self-motivated, detail-minded, a team player and able to work under pressure

Contract period: 1 year (renewable)

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.