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Customer Operations Support


Wong Chuk Hang
2 year(s) work experience

Job Description

Responsibilities:

• Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service.

• Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring.

• Provide technical and business solutions to address customer inquiries and issues.

• Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback.

• Undertake ad-hoc tasks as directed by the supervisor to support team objectives.

Qualifications and requirements:

• High Diploma or above, preferably in computer science, finance, or a related field.

• Minimum 2 years of relevant experience; prior experience in Financial Intermediaries or a related industry is highly desirable.

• Basic knowledge of Linux, Oracle, and MySQL databases is an advantage.

• Strong multitasking ability with a proactive, responsible, and positive attitude.

• Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.

• Fluent in written and spoken English, Mandarin, and Cantonese.

• Candidates with less experience will be considered based on potential and attitude.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.


Job Function
Work Location Wong Chuk Hang
Education
Non-Degree Tertiary
Skills Customer service / Communication
Spoken Language Fluent Cantonese / Fluent English / Fluent Mandarin
Written Language Fluent Chinese / Fluent English
Employment Type Full Time
Industry IT / E-Business

About company
Hundsun Ayers Technologies Limited
Hundsun Ayers is a subsidiary of Hundsun Technologies Inc. (SHA: 600570) with more than 250 institutional clients. Positioned as the forefront of the fintech revolution, Hundsun Ayers has been aspiring to offer a diversified spectrum of technology solutions ranging from trading systems supporting global securities, futures, and options to consolidated account management platforms and offshore custody service solutions. With operations spanning across the Asia-Pacific region, we help our clients strive for sustainable development in a scalable manner through relentless pursuit of innovation and R&D.