Deskside Support Engineer
Pro-Tech Technology (Asia) Limited
Posted 4 days ago
Kowloon Bay
2 year(s) work experience
Job Highlight
Job Description
Responsibilities:
- Provide help-desk and deskside support to end-users on computer operation and office equipment at the designated branch office and/or main office per assignment.
- Provide support on equipment maintenance.
- Provide support on procurement of equipment and software.
- Provide support for vendor’s on-site visit to the branch office and main office location.
- Provide support on ad-hoc tasks or projects as per request.
Requirements:
- Diploma or higher in IT-related disciplines
- Minimum 1 year of system administration experience.
- Minimum 1 year of relevant hands-on experience in supporting Microsoft Windows Operation Systems, general Office automation tools (e.g Microsoft Office suite, Adobe reader, Zoom…. etc), and office equipment (e.g IP phone, Printer, Desktop PC, Notebook Computer … etc).
- Interpersonal sensitivity and customer responsiveness with good spoken and written communication skills, and team working skills.
- Escalation of problems promptly as per the escalation matrix.
- Good English and Chinese communication skills (both written and spoken).
*On-shift roster, no more than 45 hours per week*
*Duty Time: MUST on duty on Fri -Sun 09:00-1800/10:30-19:30*
*Airport & Tsim Sha Tsui Office*
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
| Job Function | |
| Work Location | Kowloon Bay |
| Education |
Non-Degree Tertiary
|
| Skills | Communication / Teamwork |
| Spoken Language | Intermediate Cantonese / Intermediate English |
| Written Language | Intermediate Chinese / Intermediate English |
| Employment Type | Contract |
| Industry | IT / E-Business |
About company
Pro-Tech Technology (Asia) Limited
Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 which endeavors to deliver secure, effective, stable and cost-effective IT solution and service to our partners and customers in Hong Kong, Macau and South China. We are having sales and service office in these three places, and meanwhile, we are running an operation office in Mainland China.
Our Vision
Every challenge embraces a vision. Similarly, the computer industry was created by people who had a clear vision and subsequently turned it into a challenge. For instance, Steve Jobs, the founder of Apple Computers, who took the challenge of turning the struggling Apple company into one of the most successful enterprises by masterminding the concept of iPhone. Likewise, Bill Gates, the founder of Microsoft, who envisioned the day when there will be a computer on every desk, home and company. Accordingly, Pro-tech was founded on this same shared vision. Our prime objective is to continue our leadership in the distribution of computer systems, networks and peripherals by bringing the best returns on the investments, achieving maximum cost effectiveness, giving the best value for our customers' investments and, last but not least, the best company for our staff.
Our Vision
Every challenge embraces a vision. Similarly, the computer industry was created by people who had a clear vision and subsequently turned it into a challenge. For instance, Steve Jobs, the founder of Apple Computers, who took the challenge of turning the struggling Apple company into one of the most successful enterprises by masterminding the concept of iPhone. Likewise, Bill Gates, the founder of Microsoft, who envisioned the day when there will be a computer on every desk, home and company. Accordingly, Pro-tech was founded on this same shared vision. Our prime objective is to continue our leadership in the distribution of computer systems, networks and peripherals by bringing the best returns on the investments, achieving maximum cost effectiveness, giving the best value for our customers' investments and, last but not least, the best company for our staff.