Customer relationship officer

Key Responsibilities:

• Serve as the primary point of contact for assigned CCSV accounts, fostering strong relationships and understanding client needs.
• Monitor CCSV account performance and develop strategies to optimize user engagement on the platform.
• Identify opportunities for upselling and cross-selling services to enhance client satisfaction and increase revenue.
• Conduct regular check-ins with clients to assess their experience, gather feedback, and identify areas for improvement.
• Assist in onboarding new clients to ensure a smooth transition and integration with our platform.
• Analyze client data and metrics to provide insights and recommendations for account growth.
• Resolve client issues promptly and effectively, ensuring high levels of satisfaction.
• Prepare and present performance reports to management, highlighting successes and strategizing for future growth.

Qualifications:

• Higher diploma or above in any disciplines.
• Fresh graduate will also be considered.
• Knowledge in CRM software and data analysis tools is preferred.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong organizational skills and attention to detail.

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