Senior Helpdesk Engineer

Key Responsibilities:

• Support of our client’s IT Infrastructure

• Responsible for systems/technical support and administration on network, desktop/server hardware and software, and application systems

• Provide Level 2 – 3 support for incidents and problem resolution

• Interact with other team members and other teams to progress projects and incidents

Specific Qualifications

• Relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 11, Microsoft Office, Windows Server (Active Directory Administration / Group Policy), Microsoft 365, Azure, AWS

• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall

• Self-starter who is confident, action and results orientated

• Must be attentive to detail, proactive and have strong troubleshooting skills

• Technical, analytical, interpersonal and organisation skills required

• English and Cantonese language proficiency is essential for this role

Candidates with more experience will be considered as Helpdesk Management.

We offer an attractive remuneration package to the right candidate.

For more information, please visit www.premier-technology.com

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