Claims Case Specialist (5 days work week, weekend shift)

Role Summary

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to guide our customers through their claim journey and to ensure that they and their loved ones are protected and assisted in their time of need.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to offer claims support to our customers and their loved ones.

Your Key Responsibilities Include:

• Handling the claims inquiry and providing professional reply and service to the customer (including WhatsApp)
• Centralizing the customer inquiry for record-keeping, reviewing existing guidelines and future training

Shift Schedule

• You will be working 5 days per week, at least 1 day during the weekend. 

Roughly, the composition of your task will be as follows:

• Claims enquiry - 70%
• Claims assessment - 15%
• Ad hoc claims project - 15%

The success of this role will be measured by: 

• Adequately understanding customers' needs
• Solving problems / providing appropriate advice to customers professionally
• Making suggestions to increase customer satisfaction in every area of Bowtie

About you

You have/are 

• 2+ years of experience in handling claims inquiries (by agents or customers) in an insurance company is a must
• Bilingual fluency in Chinese (Cantonese and English) is a must
• Strong problem-solving, flexibility, and good communication skills with customers
• Customer-centric
• Good PC skills in MS Word, EXCEL, and Powerpoint

And, the following qualifications are preferred but not essential

• Experience in customer services in an insurance company is preferred

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible working hours
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, disability, or family status in the employment process.