Customer Care Officer (Full Time) $18k
Make The Right Call
Posted 1 day ago
Kwai Fong
1 year(s) work experience
Up to $18,000/month
Flexible working hours / Medical insurance / Bonus / Promotion opportunities / Marriage leave / Paternity leave
Job Highlight
- 1-2 years’ customer experience
- 5-day work (Work Location: Kwai Fong)
- Immediately available is highly preferred
Job Description
KEY RESPONSIBILITIES
- Handle customer inquiries via phone, email, live chat and social media platforms
- Ensure customer feedback are effectively and efficiently resolved with courtesy
- Fulfill daily operational tasks and documentation in accordance with Key Performance Index.
- Attractive basic salary with performance bonus
PERSONAL SPECIFICATION
- Excellent customer service attitude, Customer-oriented with good communication skills
- Hard-working, punctual
- Well-organized, Independent and Self-initiated
REQUIREMENTS
- 1-2 years’ experience at least in any segment of customer services, e-commerce experience will be added advantage
- Native in Cantonese, Good Command of English and Mandarin
- Customer-oriented with pleasant telephone manner
- Hands on PC skills (Microsoft office, Internet etc.)
- Immediately available is highly preferred.
We Offer
- Attractive basic salary with monthly performance bonus
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
| Job Function | |
| Work Location | Kwai Fong |
| Benefits | Flexible working hours / Medical insurance / Bonus / Promotion opportunities / Marriage leave / Paternity leave |
| Education |
School Certificate / HKDSE
|
| Skills | Customer service / Communication / Organization |
| Spoken Language | Fluent Cantonese / Intermediate English / Intermediate Mandarin |
| Employment Type | Full Time |
| Industry | Advertising / Public Relations / Marketing |
About company
Make The Right Call
About Make The Right Call
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.