IT Manager

Job Responsibilities

System development

• Lead upgrades and maintenance of the company's system to deliver high-quality services and solutions

• Oversee end-to-end IT operations including helpdesk support, data entry processes, backup management, etc

Overall planning & projects

• Manage annual IT budgets and procurement plans.

• Deliver and align solutions with business goals to ensure outcomes are realized and improve business performance

• Establish and enforce IT policies compliant with healthcare regulations

• Work with senior management and business unit heads to identify improvement initiatives and collaborate with stakeholders to cope with business requirements with proper resources allocation

• Manage IT team and outsourced vendor to execute IT initiatives / projects and to ensure deliverables are meeting with expectation and required standard, confer with vendor and internal departments, evaluate procedures and processes, negotiate and manage SLAs

Infrastructure & security

• Manage on-premises/cloud infrastructure (servers, virtualization, and storage) to ensure uptime for critical medical systems

• Identify security vulnerabilities and eliminate them with strategic solutions that increase data safety, implement risk assessments, and disaster recovery drills

Leadership and Management

• Mentor and develop the IT team, fostering cross-functional collaboration

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field

• Minimum 8 years of experience in IT infrastructure, and/ or programming, IT operations, and/ or end-user support, with proven expertise in managing technical staff and vendors to deliver enterprise-scale IT services

• Strong problem-solving, management, and analytical skills in areas such as LAN/WAN, Microsoft 365, cloud infrastructure, server and virtualization platforms, storage/container solutions, disaster recovery management, and backup solutions

• Knowledge of healthcare data standards (HL7, DICOM) preferable

• Holder of certifications such as MCSE, CCNA/CCNP, VMware, public cloud certifications, AWS/Azure a significant advantage

• Proficiency in diagnosing IT incidents and problems to minimize system downtime and ensure user satisfaction

• Familiarity with cloud computing, data analytics, and cybersecurity

• Strong interpersonal skills to interact with diverse teams and stakeholders

• Organized, strong planning and time management skills, able to work under pressure

We adopt a 5-day work week and offer an attractive remuneration package to the right candidate.  Interested parties, please send your detailed resume with current and expected salary to the HR Department by e-mail: hr-thca@townhealth.com

Data collected will be used for recruitment purposes only and personal data of unsuccessful applicants will be destroyed after 12 months.