Ecommerce Executive / Assistant

e-banner Limited
Posted today
Central
2 year(s) work experience
$17,000-$25,000/month

Job Description

Responsibility

You will be the core operator for our online presence, focusing on efficiency and customer satisfaction. Your responsibilities will include:

  1. Website Management:

    • Performing daily updates to the e-commerce website, including product listings, inventory synchronization, banner updates, and running promotions.

    • Monitoring site performance and coordinating with internal or external IT support for basic troubleshooting.

    • Ensuring accuracy of all product information, pricing, and visual content.

  2. Customer Service (CS) & Communications:

    • Managing and prioritizing customer inquiries and feedback received via email and CS calls.

    • Resolving issues related to orders, shipping, returns, and product information promptly and professionally.

    • Maintaining detailed records of customer interactions and transactions.

  3. Operations Support:

    • Processing and tracking online orders accurately and efficiently.

    • Coordinating closely with warehouse and logistics teams to ensure timely dispatch and delivery.

 

Requirements

  1. Experience: A minimum of 2 years of relevant working experience, ideally within the e-commerce, retail, or customer service industries.

  2. Skills:

    • Proven ability to manage and maintain content on an e-commerce platform (e.g., Shopify, Magento, WooCommerce, etc.).

    • Excellent verbal and written communication skills (English and local language proficiency preferred).

    • Strong organizational skills and exceptional attention to detail.

    • Proficiency in MS Office Suite (Word, Excel).

  3. Attributes: Highly motivated, reliable, and a proven problem-solver who can handle multiple tasks simultaneously.

 

We offer a competitive salary package, a fixed 5-day work week, and a challenging yet rewarding environment in the heart of Central. You will be a vital part of a growing business with direct impact on our online success.

Apply Today!

(All personal data will be used for recruitment purpose only. We will retain the applications of candidates for a period of no more than 6 months.)

Job Function
Marketing / Public Relations > Digital Marketing
Marketing / Public Relations > Marketing - Market Research
Marketing / Public Relations > Marketing - Marketing Communication
Work Location Central
Education
Non-Degree Tertiary
Skills Communication / Microsoft Word / Microsoft Excel
Spoken Language Intermediate English
Written Language Intermediate English
Employment Type Full Time
Industry Manufacturing
About company
e-banner Limited
e-banner is the leading brand of the digital printing industry in Hong Kong. We have 10 service centres across the territory with over 100 employees. We exceed our customer expectation through all-round services from online to offline, from SMEs to large corporations and from small orders to large-scale projects. Our culture is open, people-oriented and progressive – simply to achieve the best for our customers both externally and internally. We offer excellent career prospects to energetic and enthusiastic individuals who want to grow with our expanding team.

For more information about e-banner, please visit https://hk.e-banner.com/

e-banner成立於2014年，以香港為核心基地，主要提供專業數碼噴畫及展覽安裝工程服務。e-banner致力提供高質素及方便快捷的服務給客人，為客人帶來噴畫服務新體驗，其中最受歡迎的產品有易拉架、展板、戶外橫額、海報和貼紙等。詳細公司資料請閱： https://hk.e-banner.com/
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