Deskside support engineer

Job Responsibilities:

• Provide technical support for internal users on:  Desktop Software, MS Windows, Office, Outlook
• Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Planning for resources arrangement and report preparation.
• Provide case sharing and training to teammate.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirement:

• Diploma in Computer or related discipline
• At least 3 years working experience in I.T related field and have solid helpdesk or deskside support background.
• With team management experience is an advantage/preferred.
• Knowledge in PC/Mobile/Tablet/iPad support
• Knowledge of Windows 10, 11, Apple OSX, Android and iOS of based applications.
• Solid experience in providing IT deskside support is preferable.
• Familiar with ServiceNow ticketing system is an advantage/preferred.
• Good communication and interpersonal skills
• Able to be working independence.
• Able to Overtime when necessary.
• Senior engineer will take care VIP support also.
• Immediate available will be advanced.

Working Hour : 08:30 – 18:18, 10 working hours per day including 1 hour lunch time, Monday to Friday

Shift Duty: No

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.