IT & Network Support Technician, Managed Service

Job Summary:

Are you passionate about solving IT issues and delivering exceptional on-site support? Do you enjoy working directly with customers to ensure their IT infrastructure runs smoothly?

If you're looking to grow your career in a Managed Service environment, we want to hear from you! Join our team and be part of a company that values technical excellence, customer satisfaction, and continuous learning.

Roles and Responsibilities:

• Provide on-site technical support at customer offices for all IT-related issues (ITMO), including hardware, software, and networking.

• Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment.

• Install, configure, and maintain hardware and software systems.

• Support network infrastructure including routers, switches, wireless access points, and firewalls.

• Collaborate with internal teams and vendors to ensure timely resolution of technical problems.

• Maintain accurate documentation of support activities and customer interactions.

• Assist in IT asset management and inventory tracking.

• Provide proactive maintenance and support to minimize downtime and improve system performance.

• Deliver excellent customer service and build strong relationships with clients.

We are looking for:

• Diploma / Certificate or above in IT, Networking, or related disciplines.

• Minimum 2 years of hands-on IT support experience, preferably in a customer-facing role.

• Solid knowledge of Windows OS, Microsoft Office, and common business applications.

• Experience with network troubleshooting and configuration (LAN/WAN, VPN, Wi-Fi).

• Familiarity with hardware diagnostics and repair.

• Strong problem-solving skills and the ability to work independently.

• Good communication and interpersonal skills.

• Proficiency in spoken and written Chinese, English, and Mandarin is an advantage.

Benefits:

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves

• Attractive remuneration package

• Staff buddy Program and regular team-building activities

• Continuous sponsorship for the latest cloud technologies training

• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner

• Top Award of Microsoft Cloud Solution Provider Direct Partner

• Best Managed Service Provider Partner

• Largest Cloud Hosting business in Hong Kong since 2008

• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services

• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story! Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.