Customer Services & Network Assistant

Responsibilities:

• Assist to supervise the daily operation of SMS, Voice system, Cloud service
• Manage and mentor junior staff to ensure excellent customer service
• Handle customer enquiries and solve the problems
• Ensure excellent customer service
• Ensure the system is functioning properly
• Prepare reports for management review
• Ad hoc projects as assigned by supervisor

Requirements:

• Higher Diploma in Business Administration, Computer Science or related disciplines
• A least 1 year experience in Telecommunications operators customer service
• Self-motivated, ability to prioritize multiple tasks and work under pressure
• Excellent problem solving skill
• Proficient in MS Office and Chinese Word Processing
• Good command of both written and spoken English and Chinese (Mandarin is an adventage)
• More experience will be considered as Officer
• Immediate available is highly recommended

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