(Senior) Shop Manager

We are seeking a dynamic and capable (Senior) Shop Manager to oversee 1 or more shops and lead our frontline sales team. This role is a key leadership position, directly responsible for driving sales performance, managing shop operations, and ensuring the highest standards of customer service. The (Senior) Shop Manager will also work closely with senior management to make decisions on ad hoc matters and play a core role in our retail management success.

Key Responsibilities

• Lead, motivate  and develop frontline sales staff to achieve sales targets and business objectives
• Monitor shop performance and implement strategies to boost sales and customer satisfaction
• Ensure smooth day-to-day operations on the sales floor, including staffing, merchandising  and service standards
• Provide hands-on support and guidance to shop-in-charge and sales team
• Work closely with senior management to make timely decisions on operational or business issues
• Handle ad hoc matters with sound judgment and efficiency
• Act as the core liaison between frontline staff and management, ensuring clear communication and execution of business plans
• Maintain a strong presence in shop, demonstrating leadership on the sales floor
• Support in staff training, coaching  and performance reviews to build a strong sales culture

• Work closely with HR and Operations teams to maintain high standards experience for both staff and customers
  

Requirements

• Proven experience in retail sales management, preferably in the beauty, cosmetics or lifestyle industry
• Strong leadership skills with the ability to inspire and manage frontline staff
• Excellent communication, interpersonal and problem-solving abilities
• Results-driven with a strong track record in achieving sales targets
• Flexible, proactive and able to handle ad hoc issues independently
• Hands-on and customer-oriented, with a passion for retail excellence