Customer Care Team Leader ( Smart City ) $27-28K
Make The Right Call
刊登於3天前
葵芳
3年工作經驗
$27,000-$28,000/月
五天工作週 / 彈性工時 / 醫療保險 / 花紅/獎金 / 晉升機會 / 婚假 / 侍產假
職位亮點
職位描述
Responsibilities
- Supervise a team of over 10+ customer service agents, to provide services via hotline, email & Livechat
- Review and evaluate service quality and effectiveness of the team members
- Provide guidance and support to facilitate team members in service delivery and daily operations
- Monitor traffic patterns and deploy resources appropriately to meet service targets
- Handle and resolve complaints and complex enquiries escalated from team members effectively
- Assist in disseminating program information and conducting product briefings
- Undertake ad-hoc tasks as assigned by Customer Care Manager
Reqirements
- Degree Holder
- 3-5 years' relevant working experience in customer service with minimum 2 year in supervisory/team leader role
- Excellent business writing skills with proficient in English and Chinese
- Strong interpersonal and leadership skill.
- Detail-oriented with good organization and analytical skills
- Energetic, flexible and ability to work under pressure
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Working knowledge of Microsoft Office applications
- Shift duty may be required.
We offer:
- Attractive basic salary with monthly performance bonus
- 5-day work week shift
- Flexible working hours
- In-house Gym for employee use
- Comprehensive customer service training
- Marriage leave
- Paternity leave
- Career development
- Medical coverage
- Vibrant and all-inclusive work place
- Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com
MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.
工作種類 | |
工作地區 | 葵芳 |
待遇 | 五天工作週 / 彈性工時 / 醫療保險 / 花紅/獎金 / 晉升機會 / 婚假 / 侍產假 |
教育程度 |
學士
|
技能 | 客戶服務 / 解決問題能力 / 組織能力 |
書寫語言 | 流利中文 / 流利英語 |
受僱形式 | 全職 |
行業 | 廣告 / 公共關係 / 市場營銷 |
有關招聘公司
Make The Right Call
About Make The Right Call
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.
With over 17 years of experience, Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.
Operating 24/7, Make The Right Call works as an integrated extension to Global Brands. Our call center is based in Hong Kong with a seating capacity of over 250 and able to service up to 15 different languages, not only Asian and English-speaking markets but also to the European market.
Make The Right Call is an award-winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.