Ecommerce Executive / Assistant

Responsibility

You will be the core operator for our online presence, focusing on efficiency and customer satisfaction. Your responsibilities will include:

1. Website Management:

   • Performing daily updates to the e-commerce website, including product listings, inventory synchronization, banner updates, and running promotions.

   • Monitoring site performance and coordinating with internal or external IT support for basic troubleshooting.

   • Ensuring accuracy of all product information, pricing, and visual content.

2. Customer Service (CS) & Communications:

   • Managing and prioritizing customer inquiries and feedback received via email and CS calls.

   • Resolving issues related to orders, shipping, returns, and product information promptly and professionally.

   • Maintaining detailed records of customer interactions and transactions.

3. Operations Support:

   • Processing and tracking online orders accurately and efficiently.

   • Coordinating closely with warehouse and logistics teams to ensure timely dispatch and delivery.

Requirements

1. Experience: A minimum of 2 years of relevant working experience, ideally within the e-commerce, retail, or customer service industries.

2. Skills:

   • Proven ability to manage and maintain content on an e-commerce platform (e.g., Shopify, Magento, WooCommerce, etc.).

   • Excellent verbal and written communication skills (English and local language proficiency preferred).

   • Strong organizational skills and exceptional attention to detail.

   • Proficiency in MS Office Suite (Word, Excel).

3. Attributes: Highly motivated, reliable, and a proven problem-solver who can handle multiple tasks simultaneously.

We offer a competitive salary package, a fixed 5-day work week, and a challenging yet rewarding environment in the heart of Central. You will be a vital part of a growing business with direct impact on our online success.

Apply Today!

(All personal data will be used for recruitment purpose only. We will retain the applications of candidates for a period of no more than 6 months.)