Operations Support Specialist

Job Responsibilities:

• Provide on-call support including hardware, software and applications

• Support local on-site hardware and software installation and provide user training

• Provide trouble-shooting and problem-solving to ensure total customer satisfaction

• Support and respond to worldwide customer enquiries through email and phone call

• Maintain and update user manual, conduct health check regularly

Job Requirements:

• Higher certificate, diploma or above in Computer / software engineering related disciplines is an advantage but not a must.

• Working experience in customer service or application support preferred.

• Willing to acquire new knowledge, sense of responsibility and with customer-centric mindset is a must.

• Good command in English and Chinese (Cantonese / Mandarin).

• Team player and able to communicate effectively within the team and to customers.

• Highly independent with an analytical mind and good problem-solving skills.

• Business travel when required

• Shift duty is required

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.