LEGO Assistant Store Manager

Responsibilities:

1) Responsible for day-to-day operation of the stores and ensure the achievement of sales targets, KPIs and operational efficiency

2) Lead, supervise and train the team to deliver excellent customer services, solicit customer feedback and understand customer needs

3) Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability

4) Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.

5) Help and support the stock control procedures (reports, stock take, etc).

6) Help to produce the relevant information and data to run and optimize the business (reports and feedback).

7) Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.

8) Revise the operations looking for ways to improve efficiency and maximizing revenue.

9) Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc;

10) Manage the development of the staff assign to your stores (sales, skills, customer service, and product knowledge).

11) Assess your team members’ performance on a timely basis and support their career plan.

Requirements:

1) Minimum 5 years’ experience of store management

2) Positive working attitude, hardworking and able to take on new challenges

3) Strong customer-service and teamwork-oriented mindset

4) Good command of Cantonese, English and Mandarin.

Staff Benefits:

- Staff Purchase Privileges 

- Monthly Target Incentives 

- Medical Insurance

- 5 days work week

- 11 days Annual Leave
 
- 17 days Public Holidays
 
- Career Advancement or Excellent Career Development