Customer Service Officer (Dental) 1 year contract

About the role

We are seeking a dedicated and customer-oriented Customer Service Officer (Dental) to join our dynamic team at Getz Healthcare (Hong Kong) Limited. As a fulltime team member, you will be responsible for providing exceptional customer service and support to our dental team.

What you'll be doing

• Respond to customer inquiries via phone, email, or live chat regarding product availability, specifications, pricing, and delivery
• Address customer complaints or concerns, such as defective products, delivery delays, or incorrect shipments
• Support promotional campaigns by informing customers about discounts or new product launches
• Communicate with the sales administration team to check stock levels for dental consumables and equipment
• Notify customers of backordered items and provide estimated restocking timelines
• Maintain accurate records of customer interactions, orders, and complaints
• Regularly review the status of service reports
• Collaborate with the Sales Administrators, Sales Executives and Technicians as a team to identify issues in daily operation to drive efficiencies and continuous improvements
• Handle ad hoc assignments and other duties as required

What we're looking for

• Form 5 or above with customer service / call center experience
• At least one year of experience in handling customer complaints, preferably in retail or hospitality sectors
• Experience of using “WhatsApp” to communicate with customers will be definitely an advantage
• Proven track record of providing high-quality customer service and maintaining a positive attitude
• Good command of written and spoken English, Cantonese & Mandarin
• Immediate available is highly preferred

What we offer

• 5-day work, Bank holidays + Birthday leave
• MNC with competitive compensation package
• Employee recognition and rewards
• Supportive and inclusive work environment, fostering teamwork and collaboration
• Group Medical, Life & Accidental Insurance Coverage