Sales Operations Specialist (B2B SaaS)

Company

Omnichat is a venture-backed, world-class Chat Commerce Platform.

Our vision is simple: Convert all visitors to customers through chat.

Our Omnichannel Chat Commerce SAAS Platform is designed to help businesses implement marketing automation, achieve higher conversion rates, and increase their sales and customer service efficiency.

Company / Product:

Omnichat is an Omnichannel Chat Commerce SAAS Platform designed to help businesses implement marketing automation, achieve higher conversion rates, and increase their sales and customer service efficiency.

It integrates well-known messaging channels including proprietary Webchat, Facebook Messenger, LINE, WhatsApp Business API, WeChat, and more.

We deliver actual value to our clients. Achieving 300 percent year-on-year annual recurring revenue (ARR) growth in the past two consecutive years, But it takes a growing global team of passionate, eager-to-be successful employees to continue adding to the 5,000+ companies we support.

Are you ambitious and looking to start a lucrative sales career with an innovative technology company in one of the fastest-growing sectors? If so, this is the perfect opportunity for you.

Job Description

• As a key support in daily sales operations function
• Partner with the Regional sales leaders to drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business
• Perform deep dives to derive insights on success drivers and blockers of the sales process, and share data driven insights with stakeholders
• Assist to build the systems and processes to drive overall productivity and effectiveness of the sales organization
• Formulate reporting flow to minimize time spent compiling and maximize time spent analyzing
• Support invoice issuance and amendments, ensuring accuracy and timeliness to improve financial process efficiency.
• Follow up on overdue payments, directly communicating with clients to ensure smooth credit collection process
• Collaborate with the finance team to ensure invoicing and payment processes comply with company policies and regulations.

• Field ad hoc analytics and data requests from sales and customer success teams
   

Job Requirement

• Bachelor in Business Administration or equivalent disciplines, demonstrating a strong foundation in business principles.
• 3+ years experience in B2B Sales Ops role.
• Native in  in English and Mandarin, both verbally and written
• Knowledge in Hubspot, Salesforce or similar CRM systems is a Plus
• Strong cross-departmental collaboration skills, especially with finance and customer success teams.
• Familiarity with invoice management processes and basic accounting knowledge is a big advantage
• Detail-oriented with resilience to handle sensitive overdue payment communications.

• Competitive mindset, positivity, and a “can-do” attitude.
  

What Do You Get

• Experience working directly with large global organizations with complex demands and interesting projects
• Being part of an International team and environment
• Working with some of the the most experienced Account Managers and Business Development team at Omnichat
• Exposure to global teams within Omnichat (product, sales enablement, sales, marketing)
• Opportunity to help implement onboarding best practices and processes for Omnichat’s largest and most valued clients.

Why You Should Join Us:

• We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
• Flat structure environment, you will be able to work independently and present your own ideas.
• We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

All personal data and curricula vitae (CVs) provided will be kept strictly confidential and retained for a period of up to one year for recruitment purposes. Data will be securely destroyed thereafter.