Customer Service & Sales Admin Officer

Primary duties and responsibilities:

• Handle day-to-day customer enquiries via email, WhatsApp and online platforms

• Consolidate and report customer service trends for management review

• Support operation team in handling maintenance cases and related paperwork

• Maintain and update member records accurately

• Prepare required report updated

• Assist in other ad hoc administrative and operational tasks

Job Requirements:

• Diploma holder or above in Business or related disciplines

• 1–2 years’ relevant experience in customer service / sales admin preferred

• Good communication and interpersonal skills, customer-oriented mindset

• Familiar with using WhatsApp / online communication tools for customer service

• Detail-minded, organised and able to multitask

• Proficient in MS Office (Excel, Word, PowerPoint)

Working condition and benefit:

• Office at prime location of Causeway Bay

• Five-day work week

• Flexible working hours

• Double pay

• Medical and Dental insurance

• Performance bonus

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.