eCommerce Customer Service Officer

Job Responsibilities:
 

• Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging
• Manage the order processing cycle with different departments
• Assist customers in the online buying journey
• Assist customers to resolve any post-sales issues
• Support the team to achieve the targets (e.g. first response rate)
• Assist in ad-hoc duties as assigned by supervisor and management

Job Requirements:
 

• Excellent customer services experience using email and instant messaging
• Proficient in written and verbal English is a must.
• Strong attention to details and customer focus
• Able to work independently, autonomously as well as multi-task working
• Intermediate level with Google Docs, Google Sheets, Microsoft Word and Excel
• Right to work in Hong Kong
• Fresh graduates are welcome

We offer friendly team environment, good career prospect, also attractive remuneration package, together with other benefits like five-day work week, flexible working hours, double pay, medical and dental insurance. Interested parties please send full resume with available date, present and expected salary by clicking Apply Now for an interview.