Supervisor, Logistics & Warehouse Operations

THE ROLE:

This position is responsible to oversee Warehouse & Logistics Operations in the market, work with 3PL Partners to ensure reliable & efficient distribution services to our members as part of the Distribution & Logistics team. The role is primarily responsible for Warehousing, Logistics & Inventory Control

HOW THIS ROLE WOULD CONTRIBUTE:

Warehouse Operations    
•    Remotely supervise 3PL Warehouse & Logistics Operations to consistently ensure KPIs are being met 
•    Work with 3PL Partners to manage inventory storage & processing of Pickup / Home Deliveries at Warehouses & Access Points (3PL & self managed) with high service standards to the Members 
•    Ensure all Warehouse & Access Points locations (3PL & self managed) are compliant with local regulatory & company Quality Requirements, internal policies for Storage / Handling & Distribution of Herbalife Products.
•    Collaborate with both internal departments, external partners to troubleshoot, implement process improvements resolve any logistical issues , close Audit findings (IA, SOX, Quality) & support execution of cross functional projects

Logistics / Transportation Operations
•    Work with 3PL on ensuring regular transportation requirements are met for supply of Herbalife Products to Members & Stock Points, including special deliveries 
•    Timely clearance of overseas shipments through approved clearing agent and liaison with third party logistics provider to ensure smooth order flow to Distributors.
•    Monitor un-delivered / return shipments & work with Member Services on complaint resolution  

Inventory Control  
•    Ensure execution of Weekly Cycle Counts & Annual Physical Counts for all inventory locations & sub inventories in the market as per Global / APAC physical count policy & that all count variances will be verified and documented & approved prior to adjustments being posted in Oracle 
•    Achieve inventory accuracy with proper controls at all Herbalife Inventory storage locations
•    Conduct Monthly reconciliation between Oracle & 3PL WMS for locations that are not completely managed by Oracle  

Transaction Control 
•    Review Oracle transaction to ensure all transactions were performed in line with Global policy and SOP reconciled on a weekly basis & effective controls in place if 3PL is allowed to manage Oracle 
•    Ensure all transactions should be reconciled daily to ensure 100% matched between Oracle and WMS.
•    Ensure proper Shelf Life & Expiry Date (SLED) Management & timely Disposal of offshelf is followed to mitigate risk of shipping off-shelf/ expired products to members.

Others 
•    Work with GTS to trouble shoot issues with Oracle / interface impacting Warehouse KPIs 
•    Support Herbalife Events / Promotions as and when required  
•    Verify usage and 3PL billing accuracy before submission of Payment requests

WHAT’S SPECIAL ABOUT THE TEAM: 
The Distribution & Logistics team is dedicated, passionate, highly motivated, hands on, result oriented, very collaborative, good at managing change & solution driven. Though the local country Distribution & Logistics (D&L) Team has a direct reporting line to Regional D&L , they are expected to work closely with the country business & cross functional teams to deliver high levels of performance to support members.

SUPERVISORY RESPONSIBILITIES:
Responsible for supervising 3PL Warehouse & Logistics Partners, Suppliers, etc

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

•    5-10 years working experience in Supply Chain / Distribution Operations with minimum 2-3 years in a supervisory / management role 
•    Strong Leadership skills along with the ability to function as an effective team member, ability to interact effectively with all levels & work well in a moderate stressful environment
•    Good communication skills in English ( both Oral & Written ), presentation and reporting skills. Bilingual as native speaker for local market
•    Result Oriented with ability to carry out responsibilities with minimum supervision , direction 
•    Good time management , multi-tasking skills with  ability to prioritize works , project management, strong analytical, planning & negotiation skills. 
•    Good organizational, problem solving skills with the ability to adapt as the external environment and organization evolves.
•    Strong Computer skills including experience with inventory management systems and ERP software like Oracle is a preference. Any industry certificate is a plus
•    Good Understanding of Local Regulations impacting Product Storage & Distribution 
•    Innovation / Solution Driven for process improvement

Education
•    Bachelor’s degree in business administration / business science and/or Logistics
•    Educational background in Supply Chain Operations / Logistics or certification would be an advantage