Senior Customer Service Officer / Customer Service Officer - FMCG/Consumer

• Customer services & handle hotline enquiries
• Maintain customer relationship vias communicatio
• Medical Allowance

Job Responsibilities:

• A deep understanding of brand values and a passion for ensuring customer satisfaction.
• To create a positive customer journey from the moment we interact with brands.
• You will work closely with our product team to address any quality issues that customers may encounter.
• Be responsible for ensuring Customer Service hotline, emails and/or live chat... enquiries to be handled in a professional and timely manner.
• Assist in collecting, handling and following up on customer feedback with related parties.
• Develop and enhance effective customer service procedures, policies, and standards.
• Maintain accurate records and documents for all customer service activities.
• Collect customer feedbacks to evaluate the improvements of services.
• Maintain company and brand images, and good relationship among customers/members
• Regularly report to vendors for servicing parts and supports.
• Assist in ad hoc assignments as when required

Job Requirements:

• DSE or above in related disciplines
• Minimum of 1 year of experience managing after sales or repair center and customer service team. Previous customer service experience is preferred but not required.
• Proficiency in MS Office applications.
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities.
• Exceptional interpersonal skills and ability to build rapport with customers.
• Ability to handle challenging customer situations with empathy and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Candidates with less experience may be considered as Customer Service Officer.
• Immediate available preferred

We offer competitive remuneration package with a wide range of fringe benefits including: -

• 5-day work week and bank holidays
• Annual leave 12 days
• Birthday leave
• Education allowance
• Medical allowance
• Performance Bonus
• Staff Shopping Discount

Interested parties please send your CV, expected salary & availability by clicking Apply Now

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