Receptionist – Global Investment Bank

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Central, Hong Kong

Language: English & Chinese

Application deadline: 26 April 2024

What you’ll do

• Switchboard, call answering.
• Hospitality services: visitors and guests “Meet and Greet” and serving beverages to guests.
• Meeting room bookings, coordination for meeting room setup and restoration for client and staff meetings and events, and assist with client and staff meetings and events when required.
• Assist in pantry services, including ordering pantry supplies and coordinate pantry ladies for their tasks.
• Cover Facilities Coordinator’s annual leave.
• Cover Facilities Coordinator’s lunch break.
• Assist in mail services (both incoming and outgoing posts, couriers and deliveries)

Key management.

• Assist and follow up any service request raised from client’s staff.
• Health & Safety: be trained as first-aider and fire warden of client’s office, conduct routine check of first-aid boxes and other H&S supplies and arrange replenishment and replacement if necessary, and ensure H&S guidelines and regulations are always followed
• Assist in business cards printing.
• Assist in new joiner on-boarding, leaver off-boarding processes and desk moves, and update internal record of desk assignment.
• Assist in central office supplies stock e.g. printing consumables, general office supplies and branded stationery.
• Assist in report preparation assigned by Regional Facilities Manager.
• Assist in purchase requisition and invoice settlement through client’s procurement system.
• Assist the FoH, Facilities Coordinator and Facilities Manager in any ad-hoc tasks when required.

Key qualifications

• At least 3-5 years’ Front Desk or Receptionist experience within an international organisation in financial services.
• Proven ability to deliver day-to-day activity to meet client’s requirements effectively.
• Must be customer service focused, anticipating customers’ requirements and ensuring services are executed in timely and satisfactory manner.

Personal skills you excel

• Proven problem solver, demonstrating calm, considered and focused approach to delivering solutions for FoH issues.
• Excellent organizational skills, accuracy and attention to details.
• Able to work quickly, under pressure and meet deadlines.
• Able to make priorities with regards to the tasks on hand.
• Strong communication skills, both written and oral in English, Cantonese and Mandarin.
• Team spirit with strong sense of commitment to all team members.
• Assertive and able to deal effectively with all levels including own team, client’s staff, visitors, guests, vendors and contractors.
• Self-starter with a flexible and proactive attitude.
• Able to work independently, show initiative and take full responsibility for completion of duties, have ability to follow through.
• Strong client facing skills including call answering and guest greeting skills.
• Demonstration of strong common sense.
• Excellent time keeping.
• Good computer skills – MS Word, Excel, Powerpoint
• Working outside of regular hours occasionally is required.
• Working on shift is required: 8:30-17:30 or 9:00-18:00
• Cheerful and pleasant personality, professional appearance.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Interested parties please send a detailed resume, contact number and the job reference no “ADV/24/107” to [Apply Now].

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.  

-The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.