Office Coordinator / Specialist (Customer Service)

About us

The Gübelin Gem Lab was founded in 1923 as a small gemmological laboratory to examine and determine the authenticity gemstones. Since then, the Lab has grown to become one of the most respected institutions of its kind in the world. Gübelin Gem Lab provides global gem testing services in Lucerne, Hong Kong, New York and Bangkok using the latest science and state-of-the-art equipment to carry out its gemstone analyses. We are looking for passionate individuals to join our multi-national team!

Qualifications & experience

• Proficiency in written and spoken English & Chinese
• Experience in customer services & office administration
• Self-motivated, good organizational skills & multi-tasking
• Able to manage own work independently as well as collaborate with other members of the team
• Pleasant personality & able to cope with demanding suppliers and customers
• Function with respectful manner while working in a multi-cultural environment
• Knowledge of core computer programs and aptitude for working with new systems and software are beneficial (Microsoft Office, Indesign, Photoshop, Zoho)

 Client Service Excellence

• Be first point of contact for clients: process orders, respond to general enquiries, and ensure smooth order submission & workflows
• Prepare professional documentation, including gemmological reports, delivery notes, and invoices

 Office & Operational Support

• Manage day-to-day operations of the office and uphold its professional environment
• Coordinate logistics for the transport of testing equipment, gemstones, and sensitive documents
• Handle administrative duties, including data entry, file management, and basic photography of client gemstones

 Industry Exposure

Participate in international trade fairs as needed

 Benefits

Enjoy a competitive compensation package, including:

5-day work week, 8.5 hours per day

Comprehensive medical and dental insurance

18 days of annual leave.

Overseas working allowance

Career development opportunities within a respected and dynamic team