Medical Device Service Engineer

Key Responsibility

Installation & Training

-     Perform warranty and installation independently

-     Provide usage of technical training on maintenance to customers on customization basis if required, and discuss technical communication as when appropriate

Maintenance

-     Perform paid job repair to customer

-     Implement corrective repairs, and identify/feedback unexposed quality problems if any via dedicated system to Global as appropriate

-     Execute technical corrective actions

-     Tracks installed base accuracy & variances

-     Lead to address tough technical case if any

-     Provide support to sales for replacement / special sales programs, exhibition

Stakeholder management

-     Maintain a close relationship with existing customer

-     Address customers complain skillfully and provide an efficient solution

-     Lead to address tough customer complain if any

Contract Management

-     Support management to renew service contract in his territory

-     Identify new business opportunity and inform management for developing new service contract

Product training and support

-     Train Junior FSE for product related technical knowledge

Others

-     Follow company process for parts management and book daily work in related system

Position requirements

• High diploma and/or above degree in medical/biomedical/biology major
• Minimum 2-4 years’ experience as in-house engineer or field technician in medical device industry